Question 1

How long will it take for my order to be shipped?

Accepted Answer

Orders are typically shipped within 1-2 business days (Monday to Friday, excluding holidays) after the order is placed.

Question 2

How much does shipping cost?

Accepted Answer

Shipping costs vary based on the chosen shipping option at checkout and delivery address. Additionally, free shipping is available on orders totaling over $75.

Question 3

How can I track my order?

Accepted Answer

To track your order, a tracking number will be emailed to you once the shipping label is created.

Question 4

Do you ship outside of the US?

Accepted Answer

We currently only ship within the US and do not ship internationally.

Question 5

Do you offer expedited shipping?

Accepted Answer

Yes, faster shipping options are available at checkout for you to choose from.

Question 6

Do you offer shipping protection?

Accepted Answer

Yes, we offer optional shipping protection at checkout, powered by XCover, to safeguard your order against loss, theft, or damage during transit.

Question 7

How do you ensure the my products arrive undamaged?

Accepted Answer

To ensure your products arrive undamaged, each clothing item comes in an individual zipper bag. These are then placed into a mailer bag. For orders with multiple mailer bags, they are packaged in a single box to prevent separation during shipping. Additionally, delicate bamboo clothing receives extra protection and is packaged in a bubble mailer.

Question 8

How long will it take for my order to be delivered?

Accepted Answer

Orders are typically processed and shipped within 1-2 business days. Delivery times depend on the selected shipping option at checkout, which includes an estimated delivery time frame. Please note that we ship from Houston, TX.

Question 9

Still having questions?

Accepted Answer

Contact Us